We Are Here to Help You!
Can I get a light customized to what I want?
Where are your lights made?
Do you make Dark Sky Compliant lights?
All of our outdoor lights can be made to be Dark Sky (Night Sky) Compliant. All of our outdoor lights are open on the bottom, but the customer has the choice to have the top cut out, for light to shine upward, or kept closed on top.
What if I don’t see the color choice I want on my light, from the specific light I am looking at on your website. Can I select one of your other colors?
All of our lights are customizable, which means you can select your light size, design, color, optional metal bands, etc… Click on the “How They’re Made” tab and fill in your individual choices on the form to get your personalized quote.
How are lights installed?
UL and most state codes require a 3 3/4 inch round or rectangle electrical box to be installed in the wall or ceiling when the house it built. Our lights mount directly to the junction box and we include all the hardware and instructions to mount your light, in the easiest way possible. We can also accommodate non-standard mounting situations. Please call for details.
How well do your lights hold up outside?
We use the best quality paint and materials possible. All of our outdoor wall lights are made from ceramic slip and are fired at 1940 degrees. We have shipped them as far north as Alaska and south to the Florida Keys. We use premium grade exterior waterbase acrylic latex paint and premium waterbase exterior acrylic metallic paints for long lasting color. Everything will fade eventually based on the amount of sun and weathering they receive, but our lights should give many years of beauty and service with no problems.
Are your lights ADA Compliant?
We offer a very large selection of ADA Compliant wall sconce sizes and shapes. All the design, color and options are available on the ADA Compliant lights.
Do you sell to designers or contractors at a discount?
Yes, we offer discounts to interior designers, architects, electrical distributors and contractors. Please call to get information on qualifying for your specific price point.
Can you make a special design I request for my lights?
If you have a special design, logo or brand, then we will draw up a template at an additional charge, and make the light with your submitted design. We can also paint your lights with your special color. Call or email us for details.
Where do you ship?
Southwest Ceramic Lighting offers free shipping and handling within the 48 contiguous United States. We will ship world wide and you can find out additional shipping costs by emailing or calling Southwest Ceramic Lighting.
How do you ship the lights?
For smaller orders, we will use one of the standard drop ship companies, eg, FedEx, UPS, USPS. For palletized orders, there are several OTR companies we would inform you we will ship with.
How long does it take to make a light?
Each light take approximately 2-4 weeks to complete, which is why we work on several orders, in different stages of the process each day. There is a video on the “Our Process” page and will show the abbreviated process of how your lights will be made.
What is the Return Policy?
Southwest Ceramic Lighting Inc. takes great care to assure the safe arrival of your order. We suggest you inspect your order when it arrives. If damage has occurred, then please save all the packing materials for possible inspection by the carrier or shipping company. Please notify Southwest Ceramic Lighting Inc. within 15 days upon receipt of goods, so we can get a replacement made for you immediately and file a damage claim. We will file the damage claim so you do not have to. A credit may be issued if requested.
Since all lights are handmade, we have a specific return policy. For items that want to be returned, due to the customers change of mind or other than a defective product issue, there will be a 25% restocking fee plus shipping. Previously installed and used for display products are not considered returnable.
What is the normal shipping time?
Your order will take from 2-3 weeks to be completed and ship from Albuquerque, NM. If you need them immediately, then notify us and we can accommodate a rush order for under a week at an additional charge. Call for shipping time to destinations outside the contiguous United States.
When we order our lights to be shipped, are they insured?
All the lights are insured, by us and with the selected carrier, to the customers address. If the lights are unfortunately received damaged contact us immediately at 505-453-0630, then keep all the lights, boxes and packing material for the insurance inspection. Our company will take care of the claim so you do not have to. If the finish is damaged from shipping, then we will arrange to have it returned to our facility, repaired and shipped back to the customer as quickly as possible.
What is your warranty on the lights?
We offer a three year warranty on the lighting component and finish. We will repair it or replace it for free, including shipping, if there are any problems at all if the lighting component fails, when installed correctly.